Service Offered Data

Communicable Diseases
•  Helimenthiasic
•  Chicken pox

Non communicable diseases
•  Heart Diseases
•  Diabetus mellitus

Adolescent Care Services
•  Additional supply of vitamins and
   minerals More+

Services Offering

•  Preventive Services
•  Curative Services
•  MCH Services
•  School Health Services
•  Adolescent Clinic
•  National health programmes
More+


Project Justification

The FCDP has been rendering yeomen service to the poor and needy of the coastal belt of Kollam District since 1985. It was a time when more than half the fisher folk were living in deplorable conditions.
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Customer Service in Telephonic sector

Date : 24/11/2014
Venue : DB Tech Auditorium
Topic : Customer Service in Telecom sector

On November 24, 2014 Mr. Girish ( Manager, RBC Kollam ) was invited in DB.Tech , Kollam for a guest session on “ Importance of the Customer Service”. The session covered topics such as the tips using in customer service, complaints handling , grooming etc. Moreover he explained the process of handling interview also.

He informed the importance of grooming in forming a relationship with customer. He presented the same with a power point presentation. He also informed the way of customer service providing in a contact centre (especially telephonic). He has given some tips for providing a better customer service. Such as in :

- Answer the phone
- Listen your customers
- Deal with compliants
- Be always courteous, knowledgeable and helpful
- Take a extra step

Finally he conducted a discussion with trainees for their queries. He offered to recruit the DB.Tech Kollam trainees in his firm. All the trainees and staves in Kollam DB.Tech expressed their gratitude to Mr. Girish for giving such a valuable session.

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